Frequently Asked Questions
Find answers to the most common questions about orders, shipping, returns, and our premium products.
Are your products authentic?
Yes, jebeupzk guarantees that every clothing item we sell is 100% authentic. We source directly from authorized distributors and brand partners.
How long does shipping take?
Standard shipping within China typically takes 3-7 business days. Express shipping is 1-3 business days. International shipping takes 10-20 business days depending on the destination. See our Shipping Policy for full details.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over ¥299. The discount is automatically applied at checkout.
What is your return policy?
We accept returns within 30 days of receipt for unused items in their original, sealed packaging. Please see our Return & Refund Policy for complete details.
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your account on our website.
Can I cancel or change my order?
You can cancel or modify your order before it has been processed for shipping. Please contact us as soon as possible at info@zongzhensm.com with your order number.
What if my item arrives damaged?
Please contact us immediately at info@zongzhensm.com with your order number and photos of the damaged item and packaging. We will arrange a replacement or refund at no additional cost.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination. You can see the exact shipping cost at checkout after entering your address.
How should I store my clothings?
To preserve the quality of your clothings, follow the care instructions on the label. Most items can be machine washed on gentle cycle, while delicate pieces should be hand washed or dry cleaned. Store in a cool, dry place and avoid prolonged exposure to direct sunlight to prevent fading.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), debit cards, and other popular payment methods available at checkout. All payments are processed securely.
Is my personal information secure?
Yes, we take data security seriously. We use industry-standard encryption and security measures to protect your personal information. See our Privacy Policy for more details.